Refund policy

Our "make it right" promise

We want Couch Saver to work for you and your cat. If something isn't right, email us at couchsaver.help@gmail.com within 30 days of delivery with your order number, and we'll take care of it.

Damaged, defective, or wrong item

Send us a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send anything back.

It didn't work for you

If your cat won't use it or it doesn't suit your furniture, tell us within 30 days of delivery and we'll refund the full product price. You don't need to send it back. This applies to one order per customer.

Lost or late packages

If your tracking shows no movement for 10 business days, or your order hasn't arrived 20 business days after it shipped, contact us and we'll send a replacement or a full refund.

How refunds work

Refunds go back to your original payment method. Once we approve a refund, it usually appears within 5–10 business days, depending on your bank.

Please note

Adhesive results vary by fabric and surface, so always test on a small, hidden spot first. We can't cover damage to furniture or surfaces caused by the adhesive.

Contact: couchsaver.help@gmail.com